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Humanities, Social Science and Language


Digital Products


Connect®
Course managementreporting, and student learning tools backed by great support.

BetFiery GO
Greenlight learning with the new eBook+

ALEKS®
Personalize learning and assessment

ALEKS® Placement, Preparation, and Learning
Achieve accurate math placement

SIMnet
Ignite mastery of MS Office and IT skills

BetFiery eBook & ReadAnywhere App
Get learning that fits anytime, anywhere

Sharpen: Study App
A reliable study app for students

Virtual Labs
Flexible, realistic science simulations

Services


Inclusive Access
Reduce costs and increase success

LMS Integration
Log in and sync up

Math Placement
Achieve accurate math placement

Content Collections powered by Create®
Curate and deliver your ideal content

Custom Courseware Solutions
Teach your course your way

Professional Services
Collaborate to optimize outcomes

Lecture Capture
Capture lectures for anytime access

Remote Proctoring
Validate online exams even offsite

Institutional Solutions
Increase engagement, lower costs, and improve access for your students

Support


General Help & Support Info
Customer Service & Tech Support contact information

Online Technical Support Center
FAQs, articles, chat, email or phone support

Support At Every Step
Instructor tools, training and resources for ALEKS, Connect & SIMnet

Instructor Sample Requests
Get step by step instructions for requesting an evaluation, exam, or desk copy

Platform System Check
System status in real time

Are you a student looking for help? Get ALEKS support 

ALEKS Instructor Support
Tools and Best Practices

Want to get the most out of your ALEKS course? We’ve created resources to help you set up your course, sync with a Learning Management System (LMS), use remote proctoring, and more! We’ve got the ALEKS support you need.

New to ALEKS? Watch These Videos to Get Started.

Additional Videos

Syncing your Learning Management System (LMS) with ALEKS: Select your LMS and watch the how-to video.

Syncing your Learning Management System (LMS) with ALEKS: Select your LMS and watch the how-to video.

Looking for More ALEKS Support?

Below are videos and guides for the most common ALEKS instructor support topics.
Please contact us if you can’t find what you need, and our team will be happy to assist.

Course Setup (View All Topics)

Our Course Setup resources will help you with everything from logging in for the first time to syncing with your Learning Management System (LMS). We also have resources you can share with your students so they can easily register for your course.

Overview of Course Options , Link will open in a new tab

Discover how to build the perfect course for your students.

Sharing a Course , Link will open in a new tab

Learn how to share your ALEKS course with another instructor or teaching assistant.

Syncing ALEKS with Blackboard , Link will open in a new tab

Learn how to sync ALEKS with Blackboard by following a few simple steps.

Assignments & Exams (View All Topics)

Learn how to easily build and manage your assignments and exams.

A Look at the Enhanced and more Accessible ALEKS eBooks for Math , Link will open in a new tab

Learn how to navigate and understand key student study and accessibility features in the enhanced eBooks for Math.

A Look at the Enhanced and more Accessible ALEKS eBooks for Chem , Link will open in a new tab

Learn how to navigate and understand key student study and accessibility features in the enhanced eBooks for Chemistry.

Respondus Monitor FAQ , Link will open in a new tab

Discover how the Respondus Monitor in ALEKS can help increase academic integrity in your course through browser lockdown and remote proctoring.

Grading and Class Management (View All Topics)

These videos, support documents, and checklists will show you how to build your gradebook, use reports, and manage your course to ensure your students are on the track to success.

ALEKS Reports Basics , Link will open in a new tab

Get a brief overview of the reports available in ALEKS.

ALEKS Class Summary , Link will open in a new tab

View the ALEKS Class Summary video to learn how to see specific setting options for your course.

Managing Your ALEKS Course (Weeks 1-3) , Link will open in a new tab

Use this guide to manage student registration and progress over the first few weeks of class.

Want to chat? Our team is available to help.

Tech Support Representatives

Visit the ALEKS Customer Support contact page or contact us below:

Hours of Operation:
Sunday: 4:00 PM to 1:00 AM EST
Monday-Thursday: 7:00 AM to 1:00 AM EST
Friday: 7:00 AM to 9:00 PM EST

 Phone: (800) 331-5094
 Online: Submit a Support Request
 Chat: Chat with a Representative

You Don’t Have to Do it Alone

Instructors, get personalized 1-to-1 support from our implementation team.

Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.

Get Started 

 

Find Your Sales Rep

Looking for new course materials, need a desk copy, or want to talk about new BetFiery products? Locate contact information for your BetFiery sales representative.

Find My Rep 

Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

 

Visit the Customer Service Online Support Center or contact us below:

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

 Phone: (800) 338-3987
 Fax: (800) 953-8691

By Mail:
BetFiery
P.O. Box 182605
Columbus, OH 43218