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Humanities, Social Science and Language


Digital Products


Connect®
Course managementreporting, and student learning tools backed by great support.

BetFiery GO
Greenlight learning with the new eBook+

ALEKS®
Personalize learning and assessment

ALEKS® Placement, Preparation, and Learning
Achieve accurate math placement

SIMnet
Ignite mastery of MS Office and IT skills

BetFiery eBook & ReadAnywhere App
Get learning that fits anytime, anywhere

Sharpen: Study App
A reliable study app for students

Virtual Labs
Flexible, realistic science simulations

Services


Inclusive Access
Reduce costs and increase success

LMS Integration
Log in and sync up

Math Placement
Achieve accurate math placement

Content Collections powered by Create®
Curate and deliver your ideal content

Custom Courseware Solutions
Teach your course your way

Professional Services
Collaborate to optimize outcomes

Lecture Capture
Capture lectures for anytime access

Remote Proctoring
Validate online exams even offsite

Institutional Solutions
Increase engagement, lower costs, and improve access for your students

Support


General Help & Support Info
Customer Service & Tech Support contact information

Online Technical Support Center
FAQs, articles, chat, email or phone support

Support At Every Step
Instructor tools, training and resources for ALEKS, Connect & SIMnet

Instructor Sample Requests
Get step by step instructions for requesting an evaluation, exam, or desk copy

Platform System Check
System status in real time

Are you a student looking for help? Get Connect Support

Connect Instructor Support
Tools and Best Practices

Learn how to organize assignments, sync with a Learning Management System (LMS), access instructor resources, and more! Let us provide the Connect help you need.

New to Connect?

Watch These Videos to Get Started on the Right Track.

Additional Videos

Syncing Your Course with Your Learning Management System (LMS): Select your LMS and watch the how-to video.

Syncing Your Course with Your Learning Management System (LMS): Select your LMS and watch the how-to video.

Looking for More Connect Support?

Below are videos and guides for the most common Connect instructor support topics.
Please contact us if you can’t find what you need, and our team will be happy to assist.

Course Setup

From setting up basic policies to syncing with a Learning Management System, we’ve got you covered. View All Topics

 

UPDATED

Reusing Your Connect Course For a New Term , Link will open in a new tab

Learn how to take an existing Connect course and reuse it for a new term.

UPDATED

How do I copy or share my Connect course section? , Link will open in a new tab

Follow these easy steps to copy and share your sections with another instructor.

Sync Your Connect Section with Blackboard - Initial Pairing , Link will open in a new tab

Learn how to sync Connect with Blackboard by following a few simple steps.

Assignments & Exams

Learn how to easily build and manage your assignments and exams. View All Topics

 

SmartBook 2.0 - Instructor Overview , Link will open in a new tab

Learn about SmartBook 2.0 and how it tracks student progress and activity.

UPDATED

Set and Manage Due Dates for your Connect Course , Link will open in a new tab

Learn how to manage assignment due dates within Connect.

Proctorio Settings Checklist , Link will open in a new tab

Use this checklist to determine which options to use in your proctored assignments.

Grading & Reporting

Discover everything you need to know about grading and reporting, including how to identify and help at-risk students. View All Topics

 

UPDATED

SmartBook 2.0 Reports in Connect , Link will open in a new tab

Learn how to use SmartBook 2.0 reports to understand your course data.

Helping At-Risk Students , Link will open in a new tab

Discover key metrics to identify and help at-risk students.

UPDATED

Connect Reports: Assignment Statistics, Item Analysis, and Category Analysis , Link will open in a new tab

Learn the basics of assignment statistics, item analysis, and category analysis reports.

New! Student Engagement Tips

Learn how adaptive technology and helping students avoid procrastination can lead to increased student engagement. View All Topics

 

NEW

How SmartBook 2.0 Has Revolutionalized Student Engagement , Link will open in a new tab

Hear how your colleagues have used SmartBook 2.0 to increase engagement in their classes.

Resources to Help You Get Started at Your Own Pace

Visit the SmartBook 2.0 - Instructor Overview Page

NEW

Tips to Help Students Avoid the Procrastination Trap , Link will open in a new tab

Procrastination is a common behavior, but there are steps instructors can take to encourage their students. Learn 3 tips to encourage your students to start assignments early and avoid procrastinating.

Access Training Curriculum for Specialized Topics

Writing Assignment Training , Link will open in a new tab

Looking to incorporate writing assignments into your class? This course provides you with BetFiery training materials and peer insights from a professor who uses the Writing Assignment tool in her class.

Stay in the Know with BetFiery Connect Platform Status Updates

Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for BetFiery Connect.

Want to chat? Our team is available to help.

Tech Support Representatives

Visit the Tech Online Support Center or contact us below:

Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours EST
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM EST
Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

 Phone: (800) 331-5094
 Online: Submit a Support Request
 Chat: Chat with a Representative

You Don’t Have to Do it Alone

Instructors, get personalized 1-to-1 support from our implementation team.

Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.

Get Started 

 

Find Your Sales Rep

Looking for new course materials, need a desk copy, or want to talk about new BetFiery products? Locate contact information for your BetFiery sales representative.

Find My Rep 

Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

 

Visit the Customer Service Online Support Center or contact us below:

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

 Phone: (800) 338-3987
 Fax: (800) 953-8691

By Mail:
BetFiery
P.O. Box 182605
Columbus, OH 43218