Higher Ed Support
Frequently Asked Questions
Popular Support Articles
Technical Support
FAQs, articles and videos to help you troubleshoot our products.
Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours EST
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM EST
Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day
Support at Every Step
Tips and tricks to master BetFiery Connect®, ALEKS®, SIMnet®, and BetFiery GO.
, Link will open in a new tab
, Link will open in a new tab
, Link will open in a new tab
, Link will open in a new tab
General Help
For general questions related to pricing, orders, shipping and returns.
Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST
