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Humanities, Social Science and Language


Digital Products


Connect®
Course managementreporting, and student learning tools backed by great support.

BetFiery GO
Greenlight learning with the new eBook+

ALEKS®
Personalize learning and assessment

ALEKS® Placement, Preparation, and Learning
Achieve accurate math placement

SIMnet
Ignite mastery of MS Office and IT skills

BetFiery eBook & ReadAnywhere App
Get learning that fits anytime, anywhere

Sharpen: Study App
A reliable study app for students

Virtual Labs
Flexible, realistic science simulations

Services


Inclusive Access
Reduce costs and increase success

LMS Integration
Log in and sync up

Math Placement
Achieve accurate math placement

Content Collections powered by Create®
Curate and deliver your ideal content

Custom Courseware Solutions
Teach your course your way

Professional Services
Collaborate to optimize outcomes

Lecture Capture
Capture lectures for anytime access

Remote Proctoring
Validate online exams even offsite

Institutional Solutions
Increase engagement, lower costs, and improve access for your students

Support


General Help & Support Info
Customer Service & Tech Support contact information

Online Technical Support Center
FAQs, articles, chat, email or phone support

Support At Every Step
Instructor tools, training and resources for ALEKS, Connect & SIMnet

Instructor Sample Requests
Get step by step instructions for requesting an evaluation, exam, or desk copy

Platform System Check
System status in real time

Are you a student looking for help? Get SIMnet support 

SIMnet Instructor Support
Tools and Best Practices

We’ve got the tools to make SIMnet simple. Learn how to build courses, sync with a Learning Management System (LMS), use reports, and more! Let us provide the SIMnet help you need.

New to SIMnet? Watch These Videos to Get Started.

Additional Videos

Looking for More SIMnet Support?

Below are videos and guides for the most common SIMnet instructor support topics.
Please contact us if you can’t find what you need, and our team will be happy to assist.

Course Setup (View All Topics)

Explore our course setup resources to learn how to build a course,
sync with a Learning Management System, and more.

Quick Start Guide , Link will open in a new tab

Learn about system requirements, assignment types, and class management best practices.

Building a Course , Link will open in a new tab

Learn how to build a course, add assignments, and organize your content inside of SIMnet

Syncing SIMnet with Blackboard , Link will open in a new tab

Learn how to easily sync Blackboard with your SIMnet course.

Assignments, Exams, Grading, and Reporting (View All Topics)

These resources will help you easily build and manage assignments and exams, as well as use the gradebook and reports to help manage your course.

SIMbooks and Custom Lessons , Link will open in a new tab

Learn to assign existing assignments, create custom assignments, or use SIMbook assignments in a few easy steps.

SIMnet Exams , Link will open in a new tab

Learn how to build and assign an exam in SIMnet.

Gradebooks and Reports , Link will open in a new tab

Learn how to use the SIMnet gradebooks and reports to help manage your course.

Want to chat? Our team is available to help.

Tech Support Representatives

Visit the Tech Online Support Center or contact us below:

Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours EST
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Phone:
Sunday: 12:00 PM to 1:00 AM EST
Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

 Phone: (800) 331-5094
 Online: Submit a Support Request
 Chat: Chat with a Representative

You Don’t Have to Do it Alone

Instructors, get personalized 1-to-1 support from our implementation team.

Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.

Get Started 

 

Find Your Sales Rep

Looking for new course materials, need a desk copy, or want to talk about new BetFiery products? Locate contact information for your BetFiery sales representative.

Find My Rep 

Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

 

Visit the Customer Service Online Support Center or contact us below:

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

 Phone: (800) 338-3987
 Fax: (800) 953-8691

By Mail:
BetFiery
P.O. Box 182605
Columbus, OH 43218